Cancellation Policy

The customer may relinquish the services requested or booked at any time and retains the right to receive a refund for the amount paid, whether paid in full or part, but will be held liable to pay Sierra Beach Services the charges indicated below:

We can only accept a cancellation request when made by the person responsible for the booking. A travel companion is not considered as being the responsible party and is therefore not able to cancel the reservation.

To make a cancellation, you can inform us initially by telephone, although an e-mail confirming your cancellation must always be sent to nh@sierrabeachservices.net following this, you will receive confirmation of the cancellation in writing.

If the cancellation is made during the stay, under no circumstances any money will be refunded.

Disclaimer

This disclaimer is for your protection. Please read it carefully as this notifies you in writing of Sierra Beach Services limited liability and your responsibilities by receiving benefits of service through this website. By using Sierra Beach services, you agree to the terms and conditions of this disclaimer.

Endorsement Disclaimer - Links to Other Sites
The linked pages maintained in relation to the Sierra Beach Services Web are the sole responsibility of the users who have chosen to make information publicly available on the web. These pages and the opinions or information contained within are the creation of outside parties and do not necessarily reflect the opinions of Sierra Beach Services. All major sections within the Sierra Beach Services Web should have a link to this disclaimer page along with the electronic mail address of the person(s) responsible for maintaining that particular section.

Reference in this website to any specific commercial products, process, service, manufacturer, or company does not constitute its endorsement or recommendation by the Spanish Government. Sierra Beach Services is not responsible for the contents of any "off-site" web page referenced from this server. Conversely, Sierra Beach Services does not take any ownership of the content found on external non-federal / private Web sites that link back to Sierra Beach Services. Information or services detailed on external sites are not endorsed, warranted or guaranteed and are not necessarily representative of the views of Sierra Beach Services.

Endorsement Disclaimer - Pop-Up Advertisements
When visiting our website, your web browser may produce pop-up advertisements. These advertisements were most likely produced by other websites you visited or by third party software installed on your computer. Sierra Beach Services does not endorse or recommend products of services for which you may view a pop-up advertisement on your computer screen while visiting our site.

Renters / property owners
Renters should be aware that each property sets its own refund and cancellation policies – Sierra Beach Services recommends that renters ask for and receive a written notice of the Refund/Cancellation policy from the advertiser. For added protection, the renter may consider purchasing Trip Cancellation Insurance at the renter's expense. Sierra Beach Services is not responsible for the refund of rental fees for any reason.

Sierra Beach services is also not responsible for any damage done to the properties, the content of such properties nor personal injuries in our around the properties rented. Sierra Beach Services recommends that property owners take out an insurance that covers all of the above mentioned points.

Information Disclaimer
The Sierra Beach Services Web Pages are frequently updated and improved. New content will be added as it is available. Although we will attempt to keep information accurate, the accuracy of the information provided cannot be guaranteed. All parties providing information on the Sierra Beach Services Web warrant that the copying, distribution and use of such materials in connection with the Sierra Beach Services Web will not violate any other party's proprietary rights. The seals and logos of Sierra Beach Services are copyrighted and may not be used in Web pages, electronic, or written publications without the express written permission of Sierra Beach Services.

The viewer also agrees not to submit content that is infringing or that contains any viruses, Trojan horses, worms, time bombs, cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with or otherwise adversely affect the operation of another's computer or surreptitiously intercept or expropriate any system, data or personal information.

When booking a property we would recommend that you ensure all details, including any booking conditions, are confirmed by e-mail or in writing with the owner.

We would also remind you that holiday/travel insurance is essential and is best taken out at the time of booking your accommodation and travel.

Limitation of Liability.
Sierra Beach Services shall not be responsible or liable to you or any third parties under any circumstances for any indirect, consequential, special, punitive or exemplary damages or losses, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses which may be incurred in connection with Sierra Beach Services or this site and the associated materials, or use thereof, or any of the data or other materials transmitted through or residing on this site and the associated materials or any goods, services, or information purchased, received or sold by way of this site and the associated materials, regardless of the type of claim or the nature of the cause of action, even if Sierra Beach Services has been advised of the possibility of damage or loss. In no event shall Sierra Beach Services total cumulative liability arising from or relating to these terms of use or this site and the associated materials exceed one hundred euros (100 €). The foregoing limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Intrusion Detection
This site is maintained by Apex Design. It is protected by various provisions and any violations are subject to criminal prosecution in federal court.

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual.

Termination
You agree that Sierra Beach Services, at its sole discretion, may terminate your access to this Site and your account, if any, at any time and without prior notice for any reason. Sierra Beach services may also in its sole discretion and at any time discontinue providing this Site, or any part thereof, with or without notice. Further, you agree that Sierra Beach Services shall not be liable to you or any third-party for any termination of your access to this Site and/or your account.

No Business Relationship Created By Your Use.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Sierra Beach Services as a result of your use of this Site.

Miscellaneous
This agreement and the resolution of any dispute related to this Agreement or the site shall be governed by and construed in accordance with the laws of Tarragona, without giving effect to any principles of conflicts of law. Sierra Beach Services failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right. Any legal action or proceeding between Sierra Beach Services and you related to this agreement shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Tarragona.

By using or continuing to use the services of this site, you agree to the terms and conditions of this disclaimer.

Prices and Tax

The prices published on our webpage www.sierrabeachservices.net  are quoted per week / per property.

We also offer selected properties for availability with a minimum stay of 3, 4 and 5 night stays depending on the time of year.

During the peak period of July and August we prefer a minimum stay of 7 nights and changeover days on Saturday, however, we pride ourselves on being flexible with bookings if we have availability. For more information, please contact our reservation department.

Please note that for each Booking, there is a new tourism tax established by the Government of Catalonia. The amount is 0,50 € per person per night (VAT included) with a maximum charge for 7 nights. Minors less than 17 years old do not have to pay the tax. This tax will be applied on all bookings from 1 November 2012.

Rules of Conduct.

Holiday rentals provide a unique tourism experience: consider this your home, treat it as your own, respect your neighbours and leave it as you found it.

Common sense really - keep intrusive noise down and treat others like you would like to be treated. No loud music or noise after midnight and no obscene language or unseemly behavior permitted at any time. If your holiday property is part of a complex, then please respect the specific rules of conduct of each complex. Opening and closing hours of the pools must be respected at all times as well as any other rules pertaining to communal areas.

Rubbish must be removed daily in its designated containers.

We also reserve the right to terminate the rental agreement if the involvement of the authorities is required.

DAMAGE DEPOSIT:

Each property has a damage deposit fee that is retained during your stay to guarantee that the property is returned as you found it. Any damage charges will be deducted from the deposit and same goes if the property is returned containing rubbish or with the furniture rearranged. If the rental agreement is terminated due to the involvement of the authorities, Sierra Beach Services can’t guarantee the refund of the damage deposit.

Key collection on arrival.

On arrival to collect your property keys at the Sierra Beach Service office you will need to present your Booking Confirmation. Once you have paid the outstanding amount and the deposit guarantee, we will give you the keys to your property accommodation and a map, explaining how to get there.

Keys can be collected between 16.00 and 20.00 If you are arriving after this time, you must let us know when making your booking. If you arrive after 21.00 you will be charged 85€. If there are any changes to your arrival time after making the booking, or should you be delayed on the day of arrival, you must let us know as soon as possible, and by 20.00 at the latest.

If you would like one of our staff members to accompany you to your property from the office to explain how everything works and show you around, please let us know in advance. The charge for this service is 25€.

Late arrivals

Keys can be collected between 16.00 and 20.00. If you know you will be arriving earlier, please let us know and we shall do our best to have your property ready for you on arrival.

If you are arriving after 20.00, please inform us when making your booking. If you arrive after 21.00 you will be charged 85€. If there are any changes to your arrival time after making the booking, or should you be delayed on the day of arrival, you must let us know as soon as possible.

IF WE HAVE NOT RECEIVED PRIOR NOTICE OF ARRIVALS AFTER 20.00, SIERRA BEACH SERVICES CANNOT GUARANTEE THE BOOKING.

Late arrival charge: 85€

Departure

On the day of your departure you will need to vacate the property around 10.00.

On the day of your arrival, we will arrange the exact time of your departure so one of our team members can come to the property to inspect it, carry out an inventory check, collect the keys and return the deposit.

If you wish to leave before 09:00 you will need to pay the deposit in cash and indicate an account number with IBAN and SWIFT codes to return the deposit guarantee once the inspection has been carried out.

Final cleaning.

At the end of your stay you will need to leave the accommodation in the same manner as you found it. The final clean is included in the weekly price, if and when you leave the property in an orderly manner which includes removing all rubbish and ensuring that all surfaces are fee of litter.

If you wish to book a cleaning service for the end of your stay, please pre-book this service or it will be discounted from your deposit guarantee.

Prices for this service are as following:

If you would like to book a cleaning service during your stay, a laundry or towel change, please enquire about these services and corresponding charges on arrival or at any time during your stay, at our office or via telephone.

Complaints

Our aim is to provide you with everything you need to ensure you have an enjoyable holiday. Therefore, we wish to hear about any problem you may have or experience during your stay with us. Should you have a complaint or are missing something you believe to be essential, we kindly ask you to tell us about it so we can provide a solution.

Any complaints made to Sierra Beach Services once you have departed the accommodation cannot be attended and therefore claims received following the day of departure from any of the properties will not be accepted, as having stayed in the apartment, we would consider it to have been of a suitable standard.

If during your stay you experience any type of fault with the installations and/or appliances in the rental accommodation, you should advise Sierra Beach Services immediately, providing details of the fault so that it can be resolved as quickly as possible. For these purposes, the tenant expressly grants the relevant technical personnel access to the property, whether they are present or absent, in order to carry out any necessary actions to repair the fault.
The tenant accepts these conditions and expressly accepts not to make a claim against the property owner for any damages that may be caused due to spontaneous or arbitrary faults that may occur during their stay in the accommodation.

Sierra Beach Services WILL NOT TAKE RESPONSIBILITY IN THE FOLLOWING CASES:

If a maintenance person is called out to repair any equipment that did not present a fault when verified by the technical person appointed to the case, then the cost of this service will be discounted from the deposit guarantee.

Taxi Prices 2013

Tarifs for 1 to 7 people

Reus Airport - pickup/drop-off Tarif
Cambrils, Salou, La Pineda 40€
Montroig-Bahia 50€
Barcelona Airport - pickup/drop-off Tarif
Cambrils, Salou, La Pineda, Montroig-Bahia 200€
Girona Airport - pickup/drop-off Tarif
Cambrils, Salou, La Pineda, Montroig-Bahia 300€

 

Cookie Policy

At Sierra Beach Services, we want to ensure that your visit to our Web site is smooth, reliable and as useful to you as possible. To help us do this, we use cookies and similar technologies (together referred to as “cookies” in this policy).

By using this site, you consent to our use of cookies. However, your can contact us at any time to change your cookie settings. Further information about managing your cookie settings is provided below.

What are cookies?

Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any Web site. They are stored by your Internet browser. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to the site every time you revisit it, so it can recognise your computer or mobile device and personalize and improve your site experience.

Cookies help us to understand what did and didn't interest you about our site, so we can provide you with features that are more relevant and useful to you next time you visit. We also use cookies to analyse how visitors use the site.

We work with third party advertisers to give you access to interesting and exciting travel content through our Web site. So, as well as setting some cookies ourselves - "first party cookies", we also allow some advertisers who display advertisements on our site to set cookies, known as "third party cookies". These cookies record information about your use of advertisements. This helps advertisers to show you advertisements that are more likely to interest you, limit the number of times you may see an advertisement and also to help to improve your online experience.

Please note that our use of any information we collect about you through your use of cookies is subject to our Privacy Policy.

What types of cookies do we use?

The cookies we use fall into 3 categories. These categories are described below. You can find further information about the cookies in each category by accessing the Cookie Consent Tool.

Essential cookies

These cookies are necessary to help you access and move around our site and use all its features. Without these cookies, our website would not work properly and you would not be able to use certain important features. We also use essential cookies for fraud detection and prevention purposes.
Essential cookies cannot be turned off. The reason for this is that such cookies are necessary for you to access and use the content and features of the Web site.

Analytics and customisation cookies

At Sierra Beach Services, we want to make your experience on our website as helpful, smooth and as enjoyable as possible. We use cookies to help us understand how our website is being used and how we can improve your experience on it. This type of so-called "analytics" cookies can provide us with anonymous information to help us understand which parts of our Web site interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our sites and we also use them to help us monitor how our visitors reach our sites.
We also use cookies to save your settings and preferences on our Web site, such as language preference and information you've previously entered when searching for property options. Some customisation cookies are essential if you want to use certain features of the site.

Advertising cookies

Advertising cookies help ensure that the advertisements you see on our Web site are as relevant to you as possible. For example, some advertising cookies help select advertisements that are based on your interests. Others help prevent the same advertisement from continuously reappearing.
Cookie Consent Tool - managing your cookie settings

You have the right to choose whether or not to accept cookies and we explain how you can exercise this right below.
In addition, you can manage cookies through the settings of your Internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies.

Most advertising networks offer you a way to opt out of advertising cookies. See www.aboutads.info/choices/ andwww.youronlinechoices.com for useful information on how to do this.

Please note that, if you choose to delete Sierra Beach Services cookies, your access to some functionality and areas of our Web site may be degraded or restricted.

How you can contact us

If you have questions about our use of cookies, please send us a message or write to us at:
Sierra Beach Services S.L.
Ctra. Cornudella s/n,
43365 Alforja,
Tarragona - Spain
Tel. +34 977 816400
nh@sierrabeachservices.net